If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product.This will be communicated to you by the Authorized Repair Center. If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense.In the case that a comparable product is unavailable, you will be contacted directly by a Hartmann representative. If the product is unavailable, a comparable item will be sent. If the product is not repairable and is covered under warranty, the same product will be sent directly to you if it is in stock.If the product is repairable and covered under warranty, the product will be repaired at Hartmann's expense and returned to you.The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: Please note any shipping costs to the repair center will be your responsibility. Your product will need to be evaluated by our Authorized Repair Center. Thank you for your patience and support.įor warranty repair evaluation, your receipt will be required.
If not, then please contact us via the Contact Us form link below.
The Service & Repairs page has been updated with additional information that might answer your question. Due to our COVID-19 procedures, we are taking email via our contact us form. The health and safety of our employees, customers, and community is our top priority.
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